frequently asked
questions

How long is Covid Credit good for??
Full credit from covid is good through 12/31/2022. Any event booked prior to that date will receive the full value of the deposits paid. Any booking between 1/1/2023 and 12/31/2023 will receive 50% of the value. After 12/31/2023 all credit is lost.

What does the photo booth look like?
Click to view images of the photo booth and the backgrounds

What are the custom color event cards with logo and text?
Each guest receives an event card as they exit the photo booth. This card has the instructions and password on it so they can log into our website and view their photos.

What background colors can I choose?
We have many colors from which to choose: Beige, Red, Navy, Black, Purple, Robin’s Egg Blue, Hot Pink, Lime Green and Brown. We have found that the mid-tone colors work best. If you have a special request, please let us know and we will work with you as best as we can. Click to view images of the photo booth and the backgrounds

How big is the photo booth?
The photo booth is approximately 4 feet wide x 8 feet long and it is 7 feet tall.

Are there limitations as to where the photo booth can be set-up?
We haven’t run into anything yet. Our photo booth is very portable. So whether it is tight corners, upstairs or downstairs we should have no problems. Ideally we would we’d like to be as close as possible to a power outlet but we use an extension cord if needed. Before each event we will go over the set-up location with you and the event venue planner to ensure that everything runs smoothly. If we must go up stairs, please let us know ahead of time so we can plan accordingly.

Can the photo booth be setup outside?
Yes. If there is shelter provided (such as a tent, it must have a dark color top or a non-translucent). Without shelter the wind and sun could lessen the quality of the photos. Wind does cause the curtains to blow but we do our best to keep that from happening. A power outlet nearby would be is required and the photo booth must be on its own circuit. We also need level ground. If a power source and/or shelter is not available we will need to know this so we can provide an alternative solution (if possible).

How many people can fit inside the photo booth?
The flexibility of our photo booth allow for many people. Typically we find that 2 to 4 people go in at a time and have plenty of room. People can always poke their head through the back or side curtains to get into the shot or kneel in front. As of right now our record is 17 adults in the booth at one time.

How much time is needed to set up the photo booth?
45 minutes minimum. If there are any special requirements or odd set-up situations we may need a little more time.

Do you charge extra to setup the photo booth?
No. Set-up is included in the price.

Do you charge extra to deliver the photo booth?
No. As long as the event is within our service area the delivery of the photo booth is included in the package price.

Is the photo booth wheelchair accessible?
Yes. The Photo Booth Specialist will guide the guest through this.

What print options do I have?
The traditional photo strip or a postcard printout.
Note: Choice of text and graphic display on all prints are included in the price.

How fast do the photos print out?
After a session is over the photo strip is printed immediately.

Are the photos of high quality?
Yes. The combination of our printer and camera provides you with high quality photos that are clear and vibrant with natural tones. All prints have a glossy finish. They can’t be torn and they are waterproof.

Will the photos fade over time?
Possibly but not likely. The quality printer and paper that we use lessen the possibility. The only real problem may be long term exposure to direct sunlight.

What if we lose a print?
All images will be posted on our website. We hand each of your guests a card as they leave the booth with the password and instructions on how to access the photos. This will allow everyone at the event to access the photos and print (or order) any photos they like. You will never really “lose” an image.

Do we get unlimited photo sessions?
Yes. With every package the “fun” is unlimited. Bear in mind time restraints however. If the photo booth is completely occupied during one whole hour (which there is a good chance of), you will get approximately 40 sessions during that hour. This includes the time that it takes for people to enter the booth, take their photos and exit the booth. So if your event is 4 hours long you can expect roughly 160 prints.

Can we personalize the prints?
Yes. You have the option of adding text to the prints (such as your event name). You may also add a logo or message or both. We will go over this with you before the event and act upon your approval.

What length of time should I hire the photo booth?
In a typical hour the photo booth will provide for 40 – 45 sessions. If you want around 160 sessions you should contract it for 4 hours. Of course it also depends on the length of your event and how many people are attending. To ensure that everyone gets a chance to use it you should figure on two hours for every 100 guests. In most cases our clients rent the photo booth for the duration of the event so that guests can visit the booth multiple times. We can go over this with you in more detail during the planning stage.

Can we have the photo booth shut down for an hour or two during the event?
Yes. Depending on the nature of your event you may want this option. We charge $50 per hour of idle time to cover for the Photo Booth Specialist’s time. The maximum amount of idle time allowed is two hours but they do not have to be consecutive. If you request that we are setup a specific amount a time before you want us to start allowing photos you will be charged idle time at a rate of $50 per hour.

Where should we set up the photo booth?
It can be set up almost anywhere as long as we have access to electricity. This is something we will go over with you during the planning stage. Every event is different and we are very flexible.

Can we move the photo booth to a different location during the event?
Yes. As long as it is at the same venue and no driving is necessary. However, the downtime in moving the photo booth will take away from picture taking time. This could be as much as a half hour depending on the circumstances.

Can we have more than one photo booth for our event?
Absolutely. We do offer a discount for more than one.

Can we choose to have Color or Black and White or Sepia Photos?
Yes. This is select-able at the beginning of each photo session.

Do you (or can you) charge by the half hour or minutes?
Yes, for half hours we can prorate but not for 15 or 45 minutes.

Do you offer any discounts?
Yes we do. See our promotions and discounts. Also, periodically we will offer other promotions so keep checking our web-site for announcements concerning any promotions.

And lastly, we do offer school, churches and non-profit discounts, please call us at 267-932-1300 for details.

Can we use the photo booth to help raise money for our charity, school or church?
Yes. Please call us and we can talk to you about ways to do this. We are also open to suggestions. Remember we do offer rental discounts for schools, churches and non-profits.

What exactly is the memory book?
The memory book is for the guest(s) of honor. We will bring a Scrapbook Album to the event and help the guests fill it! At the end of the event we will give the book to the guest(s) of honor. Roughly 4 photos and 4 messages will fill the front and back of each page. So the 15 page book will provide for roughly 120 photos and 120 messages. We will guide each guest through filling out the book. We will provide everything necessary for them. The only thing we need set-up in advance is a small table near the booth for the display. If you cannot provide one please let us know in advance so we can provide an alternative.

What color are the memory book pages?
You have the choice of black or white pages. We will provide appropriate pens.

How many pages do I need for my memory book?
Generally speaking it is best to take 75% of your total guests and use that as the photo count. Normally every guest, couple or family will put one entry in the book. So if you have 150 guests you should count on around 112 entries. So with 4 photo entries per side times 2 sides you get 8 photo entries per page so with 112 entries you would need at least 14 pages. The memory book comes with 15 pages. Additional pages can be added. We can go over this with you before the event and make a recommendation.

Can I choose the color of my memory book?
Yes. We have multiple different options for which to choose. Please call us at 866-398-8178 to check on availability.

What exactly is included in the prop bin?
There are hats, sun glasses, boas, maracas, necklaces, and inflatable’s.

Are the props child friendly?
Yes. Children love our props. All packages have children’s items (including hats) and most of the other items included in each package will fit on most kids, with just a few exceptions.

Can we supply our own props?
Yes. Please let us know before the event so we can let our Event Specialist know.

How far in advance can I reserve a photo booth?
As far into the future as you want.

How do I check to see if a date is available?
Simply call us at 267-932-1300.

What if I need to cancel or change dates?
If you cancel your event before the final payment date we charge a $100 service fee if work had to be turned down. We will refund the difference of what you paid. If you need to reschedule your event date you may do so without penalty as long as the new date is available. If the new date is not available then the cancellation penalties above will apply. We will do our best to accommodate all rescheduling requests. See our Terms and Conditions for more information.

What is your payment policy?
We require a 50% deposit. The remaining balance is due at least 10 days prior to your event. We accept checks, cash, money orders and all major credit cards. If paying by credit card, we can do that over the phone. If paying by check or money order, it is mailed to us along with the signed contract.

Do you accept credit cards?
Yes. We accept VISA, Master Card, Discover and American Express.

What does the person do once they are inside the photo booth?
Our Event Specialist will help you through every step.

How many sessions can be completed in one hour?
Roughly 40 sessions that will take 4 photos each. This number can vary based on intangibles.

What if there is a mechanical failure during the event?
The risk is low but not impossible.  Our on-site Event Specialist will work as fast as possible to resolve any issues. You will get a refund for any unused time that exceeds 10 minutes in any given hour that was not caused by abuse. This will be pro-rated. Not to worry, as our photo booth is made by one of the top manufacturers in the industry and is made to the highest quality and reliability standards. Although not impossible, the risk is very low and it has yet you happen.

Can we regulate how often people visit the photo booth?
Yes. We will have to come up with a plan with you before the event. This is commonly considered when lots of kids are at an event, as they tend to use the photo booth a lot. Mind you, this is okay by us, but if you think it may be a problem then we can implement a “ticket” plan or something of the sort, that way all the adults will get a fair shot at the fun!

Does an Event Specialist come with the service?
Yes. All packages include an on-site Event Specialists for the duration of the event.

Do you have insurance in case something happens?
Yes. We have liability insurance. Most event venues will ask you or us about this, but no worries, we are covered.

What if props are lost or taken from the photo booth?
We will try our best to keep all the props in or around the photo booth area. However, if someone walks off with the props we will let them unless you tell us before the event to be strict about it. It is not unusual for the props to make their way around the venue, of course this is part of the fun! You will NOT be charged to replace any props that are missing at the end of the event.

Do you offer discounts for subsequent events?
Yes. Any guest who puts a deposit on a Photo Booth Service within 10 days after the event, receives a 10% discount off the package price. We also offer a referral program where you will receive $50 off your next event for every person you refer to us that books an event and mentions your name. If you accumulate 10 referrals, you receive a free 2 hour event. Referral credits can be used at any time.

How will my guests know where to find their photos on the website?
As they exit the booth they will be given a card with instructions on the back on how to access the photo gallery on-line. The photos will be accessible within 72 business hours of the event.

How soon after the event can we see the photos?
All of the photos will be uploaded the week after the event so please keep checking back if you do not see them right away.

Can the on-line image gallery be password protected?
Yes, it automatically is. If you wish that it not be then we can make those arrangements.

Are the photos on the website ours to print and save to our computer?
Yes. They are your photos to do with as you please.

Do you filter the content of the photos placed in the event gallery?
Yes. Even though the photos are password protected we still realize that minors could be accessing the site. So, if necessary, we will remove any offensive photos before they are loaded on the website. If you have specific instructions for filtering please let us know before the event or shortly thereafter.

Can we remove a photo or photos from the event gallery?
Yes. Just call us at 267-932-1300 and let us know. We can either remove the image from the on-line gallery or omit it before it goes up if you can catch us in time.

My photos are not in the on-line gallery what do I do?
If it is after 5 days and no photos appear in the gallery then please Contact Us. If some of the photos are up but not yours and it is only 24 to 48 hours after the event please keep checking back as it is very possible your photo(s) have not been uploaded yet. Each photo hits the site as they are uploaded. The only other possibility is that we removed the photo due to content. You may call us to talk about this if you like at 267-932-1300.

How long is Covid Credit good for??
Full credit from covid is good through 12/31/2022. Any event booked prior to that date will receive full value of deposits paid. Any booking between 1/1/2023 and 12/31/2023 will receive 50% of the value. After 12/31/2023 all credit is lost.